Cancellation & Refund Policy

1. Nature of Custom Digital Services

At JAS DigiCraftTek (A unit of JAS Group of Enterprises)(“JAS DigiCraftTek”), we deliver custom-engineered digital assets, including bespoke code, system architectures, UI/UX designs, and software QA services. Because our work represents dedicated intellectual labor, bespoke engineering hours, and personalized consulting, generic product return models do not apply to customized software.

2. Milestone-Based Approvals

To safeguard both client investments and project timelines, all contracts are structured in phased milestones (e.g., Discovery & Wireframing, Frontend Prototyping, Backend Integration, Testing & Final Deployment).

At the conclusion of each milestone, the client conducts a formal review. Once a milestone is formally reviewed and approved, the work associated with that phase is deemed accepted and complete.

3. Project Cancellation Terms

Either party may terminate an active project engagement under the following conditions:

• Cancellation Prior to Kickoff: If a client requests cancellation before engineering or design work commences, the initial deposit is refunded, less a 10% administrative and onboarding fee.
• Cancellation During Development: The client will be billed solely for hours worked and milestones completed up to the date of written cancellation notice. Any advance payments received for subsequent uncommenced milestones will be promptly refunded.
• Material Breach: If JAS DigiCraftTek fails to deliver agreed milestones without reasonable justification or corrective remedy, the client may terminate the agreement and receive a refund for the non-delivered milestone.

4. Refund Eligibility & Exceptions

Refunds cannot be issued under the following circumstances:

• Completed and approved milestones, deployed code, and approved graphic assets.
• Third-party costs already disbursed on the client’s behalf (e.g., domain purchases, third-party API license fees, or cloud infrastructure costs).
• Delays or project abandonment caused by prolonged client unresponsiveness (exceeding 30 continuous calendar days without written communication).

5. 30-Day Defect Fix Guarantee

6. Refund Processing & Contact

Approved refunds are processed via the original payment method (bank NEFT/RTGS, UPI, or international wire) within 5 to 10 business days from written confirmation.

To initiate a cancellation or discuss a refund request, please email our billing team at: sales@jasdigicrafttek.in